GENERAL TERMS & CONDITIONS

 

  1. BUSINESS DESCRIPTION

Niels van de Walle Leadership Coaching specializes in leadership development and provides services in the form of coaching, training, facilitation, workshops, and retreats within the field of personal leadership, awareness, personal development, and change, in the broadest sense, for individuals and teams.

  1. DEFINITIONS

Contractor: The sole proprietorship Niels van de Walle Leadership Coaching; located in the Netherlands at Ouderkerk aan de Amstel, Watersnip 5, 1191TH; Chamber of Commerce 81385501; VAT NL002878151B79.

Client: The natural or legal person who uses the paid services of Niels van de Walle Leadership Coaching.

Collective: The partnership Sterke Leiders, located in the Netherlands, in Amsterdam, Anthony Fokkerweg 61, 1059CP, where Niels van de Walle is an independent partner.

Services: All activities for which an assignment has been given and/or that result from and are directly related to the assignment in the broadest sense of the word. The guiding principles are that the Contractor acts with integrity in accordance with the NOBCO code of conduct and that the client’s interests are central.

Proposal: Any proposal, whether or not in the form of a quote, for services from the Contractor to individuals and companies.

Agreement: Any arrangement or assignment that is established following a proposal between the Client and the Contractor regarding the services to be provided by the Contractor on behalf of the Client.

  1. STERKE LEIDERS

The Contractor is affiliated as co-owner/partner with the leadership collective Sterke Leiders – referred to as the Collective. The Collective focuses on leadership coaching, facilitation, and training. The Contractor uses the business premises, training locations, documents, and materials of the Collective, including the brand expressions of the Collective, whether or not in combination with Contractor’s own brand expressions. The Agreement is explicitly between the Contractor and the Client, unless otherwise stated in writing. The Contractor determines at all times entirely at their own discretion whether and when they use the facilities and/or materials of the Collective for the execution of the Agreement.

  1. SCOPE

The General Terms and Conditions of the Contractor apply to all Proposals, including quotes, assignments, and Agreements between the Contractor and the Client within the framework of all services and activities to be performed by the Contractor.

General Terms and Conditions of the Client, under any name whatsoever, do not apply to the services provided by the Contractor to the Client, unless otherwise agreed in writing.

  1. APPLICABILITY OF THESE TERMS

These general terms and conditions apply to every Proposal and Agreement in which the Contractor offers or provides services in the context of their profession. Deviations from these general terms and conditions are only valid when agreed in writing between the Client and the Contractor. These general terms and conditions also apply to additional assignments and follow-up assignments from the Client.

  1. PROPOSAL AND AGREEMENT

A Proposal has a validity period of maximum 30 days, unless expressly stated otherwise. Acceptance of a proposal after the stated period does not create binding conditions for the Contractor.

Every Agreement between the Client and the Contractor is automatically established through mutual agreement. The Contractor confirms appointments to the Client by email or WhatsApp. If desired, the Contractor prepares a written copy that the Client returns signed or confirms by email before the start of the Assignment. In the case of ‘open enrollment,’ confirmation takes place by (digitally) completing the designated registration or enrollment form. Verbal agreements are valid when confirmed by the Contractor by email or WhatsApp.

  1. EXECUTION OF THE AGREEMENT

The Contractor executes the agreement to the best of their knowledge and ability. The Contractor has an obligation to make best efforts regarding the execution of the agreement and therefore cannot be held liable based on an obligation to achieve results.

If desired, and insofar as proper execution of the agreement requires it, the Contractor has the right to engage third parties for the execution of (certain) activities. The Client ensures that all data that the Contractor indicates is necessary, or that the Client should reasonably understand is important for executing the agreement, is provided to the Contractor in a timely manner. If the data required for the execution of the Agreement is not provided to the Contractor in a timely manner, the Contractor reserves the right to suspend the execution of the agreement and to charge the Client for any additional costs resulting from the delay according to the usual rates.

  1. CONFIDENTIALITY

Both parties commit to confidentiality regarding all shared, potentially sensitive, personal and company information, in any form whatsoever, within the context of coaching sessions, training sessions, facilitated meetings, and programs. In the event of termination of an Agreement, for any reason whatsoever, the intended confidentiality obligation remains in effect.

The confidentiality obligation can only be deviated from if clear agreements have been made about this, with mutual consent.

In the event of imminent direct or indirect physical or mental danger to the Client or participant(s) designated by them, the Contractor, third parties, or society, the Contractor has the right to break confidentiality and, if deemed necessary, to inform competent and designated authorities.

In the event that the law or a competent authority requests disclosure of data that falls under confidentiality and confidential information, and the Contractor cannot invoke privilege, then the Contractor is obliged to comply with this request without any right to compensation or indemnification for the Client.

By confirming the Agreement and these general terms and conditions, the Client gives permission to use name, address, city (NAC) data, date of birth, email, and telephone number for recording in the Contractor’s customer database for administrative purposes and the email address and telephone number for communication purposes.

  1. INTELLECTUAL PROPERTY

All materials provided by the Contractor, digital and physical, such as workbooks, assignments, e-books, informative PDFs, recordings, etc., are exclusively intended to be used by the Client or the participant(s) designated by the Client and may not be reproduced, made public, or brought to the attention of third parties without prior permission from the Contractor. When permission has been given by the Contractor, the relevant documents may only be shared with clear, pre-agreed source attribution. Under no circumstances is it permitted to sell the Contractor’s materials to third parties.

  1. DURATION, TERMINATION, OR PAUSING OF THE AGREEMENT

The duration of the coaching trajectory, training, or program, as established in the Agreement between the Client and the Contractor, can be terminated or extended by both parties with mutual consent.

The agreement automatically terminates with immediate effect:

  • At the end of the agreed duration of the assignment;
  • Through dissolution by the Contractor as a result of default by the Client;
  • With mutual consent;
  • Through bankruptcy or suspension of payment by the Client

In the event of pausing an Agreement, it remains in effect with the understanding that the remaining part of the Agreement must be delivered by the Contractor within one year after concluding the Agreement. If this period is exceeded, no refund will be made for services not utilized.

  1. PAYMENT TERMS

All rates of the Contractor are exclusive of legally required VAT, unless expressly stated otherwise in writing.

Payment must be made within 14 days of the invoice date, in the manner indicated by the Contractor in the currency in which the invoice was issued. After 14 days from the invoice date have elapsed, the Client is in default. In the event of liquidation, bankruptcy, or suspension of payment by the Client, the Contractor’s claims and the Client’s obligations to the Contractor will become immediately payable.

In the event of late payment or failure to pay, the Client is in default and the Contractor reserves the right to suspend or terminate the execution of the agreement with immediate effect. Furthermore, from that moment on, the Client owes statutory commercial interest on the outstanding amount without notice. When sending a second reminder, a standard administrative fee of €50 will be charged.

If the Contractor hands over the claim for collection, the Client is also obliged to pay the judicial and extrajudicial costs involved in the collection. The compensation for extrajudicial costs is set at 15% of the principal amount owed.

In the event of any objections regarding the invoicing, the Client must notify the Contractor in writing within ten business days of receiving the invoice.

  1. CANCELLATION TERMS

The Client has the right to cancel an Agreement. This can be done in writing or by email. If a coaching trajectory, training, workshop, or related work is canceled within 14 days before the first day of execution, the Client is obliged to pay 100% of the agreed amount. If cancellation occurs more than 14 days, but within 1 month, the Client is obliged to pay 50% of the agreed amount. In the event that the Client, or the participant(s) designated by the Client, terminates participation during a coaching trajectory, workshop, or training, or otherwise does not participate, the Client has no right to a refund. In the case of a coaching trajectory, it is permitted to have the remaining part completed by other participant(s).

The Contractor has the right to refuse a request for a Proposal, Client, or participant(s) designated by the Client or, up to 1 month before the start of the first day, to cancel coaching, training, facilitation, or workshops, without stating reasons. The Contractor confirms the refusal or cancellation by email and credits up to 100% of the amount paid by the Client up to that point, thereby terminating the agreement without further obligations or claims on either side.

  1. RESCHEDULING, NO-SHOW, AND VALIDITY OF COACHING APPOINTMENTS

A coaching appointment can be rescheduled, provided it is indicated in time. This can be done by phone, WhatsApp, or email. If the Client or participant(s) designated by the Client cancels or requests to reschedule the appointment within 48 hours of the scheduled appointment, 100% of the reserved time will be charged. In practice, this amounts to one coaching session being forfeited. Coaching appointments that are canceled or rescheduled in time, up to 48 hours before the start, will not be charged.

In the event of no-show by the Client or participant(s) designated by the Client at a scheduled appointment, the costs for the session will be charged and the Client is obliged to pay these. In practice, this means that one coaching session is forfeited.

The Contractor has the right at all times to reschedule or cancel appointments in case of unforeseen circumstances or when they cannot properly execute the agreement.

  1. LIABILITY

In the event of unilateral cancellation or relocation of the execution of an Agreement by the Contractor due to force majeure, for any reason whatsoever, no claim can be made for compensation. Furthermore, the Contractor is never liable for delays in the execution of the agreed services. Any liability for business damages is expressly excluded.

The Contractor is not liable for direct or indirect damage that the Client suffers as a result of actions or decisions taken by or on behalf of the Client, following or during a coaching trajectory, training, or related assignment. The Client and/or participant(s) designated by the Client remain responsible at all times for all choices made.

  1. COMPLAINTS PROCEDURE

Should the Client or participant(s) designated by the Client file a complaint, a written response will follow as soon as possible and within reason. The Contractor naturally makes every effort to solve the problem together with the Client. Should that unfortunately not succeed, an independent third party recognized by both parties will be engaged. That third party may be a mediator to be jointly selected. The decision of the third party is then binding. Complaints are registered and kept for three years. In the event of disputes, Dutch law applies to all agreements and legal acts between the Client and the Contractor.

Version: January 2026, Amsterdam, the Netherlands.